About Us
The Company
Pen Hi-Tech is a professional smartphone and computer repair store specializing in professional ‘while you wait’ repair and care of smartphones, tablets, gaming consoles and computers. All repairs are done in-store, in front of the customer by trained, customer-service-oriented technicians. We repair all major brands of smartphones, tablets and computers: Samsung, Apple, LG, BlackBerry, and Huawei, Dell, Microsoft, and Hp. We deliver a swift, high-quality and standardized expert service. Whether you need a repair, have a question about your device, want a unique case or accessories for your smartphone, or are looking for a refreshed phone or used device trade-up or sale, Pen Hi-Tech’s skilled technicians are here to help you.
Pen Hi-Tech is a major service centre serving the Central Okanagan and surrounding areas including Penticton, Summerland. Peachland, West Kelowna, Kelowna, Oliver, Osoyoos, Keremeos, Princeton and many other areas. Pen Hi-Tech was established in 2019. We are certified Electronic Technicians.
The Concept
Whether you are looking to repair, protect, optimize or trade your used phone, Pen Hi-Tech expert technicians are ready, willing and able to advise and assist you. To personalize, protect and add more use to your smartphone, computer, gaming console or tablet, we offer a large range of accessories (protective cases, screen protectors, mini speakers, headphones, and chargers).
All our technicians are fully qualified and are professionally certified in a best-in-class training program before working in our store. In order to deliver a trusted warrantied service, the tools used by our technicians are state-of-the-art and we only source quality parts from reputable suppliers. Our customer-first commitment includes a one-year warranty on parts and repair; and if we can’t fix your device, we don’t charge you.
Our repairs are completed on-site, and are usually completed in less than 60 minutes (some repairs, for example, water damage, may take longer). All repairs are carried out by skilled technicians’ on-site; using premium quality parts and are backed by our industry-leading 1-year warranty. You don’t need to book an appointment to come to visit us at Pen Hi-Tech; you can just drop by, and we will offer an immediate diagnosis and estimate to repair your device, while you wait. To keep your data safe and secure, our bonded technicians will offer you a data backup (your phone book, calendar, photos and any other documents…) which will be restored to your device after repairs. We will walk you through your new device, optimize its features, and show you any added accessories to keep your device running well for as long as you keep your device. It’s all part of our commitment to helping you get the most out of your mobile device each and every day.
Our Trade
We are able to complete many of the repairs within 24 hours generally within hours. Pen Hi-Tech offers some of the best pricing with the best service and back up their work with a 90-day guarantee. Do not just trust anyone with your valuable, expensive device, leave it with experienced trained technicians. Call or email us for a free estimate. We have successfully repaired over 5,000 devices including computers, cell phones, iPods, iPhones, and tablets.
Transparency is important to us, that’s why we give up-front quotes and tell you exactly what needs to be done to fix your broken phone. This transparency lets our customers be educated consumers of our services.
We care and are “Simply” here to help you!
NOTICE: Pen-Hi Tech has moved to a new location – 2018 Main St, Penticton, BC V2A 5H4
Sorry for the inconvenience, and hope to see you soon.